Definitions/定義
Employee Assistance Programs (EAPs) serve organizations and their employees in multiple ways, ranging from consultation at the strategic level about issues with organization-wide implications to individual assistance to employees and family members experiencing personal difficulties. As workplace programs, the structure and operation of each EAP varies with the structure, functioning, and needs of the organization(s) it serves.
In general, an EAP is a set of professional services specially designed to improve and/or maintain the productivity and healthy functioning of the workplace and to address a work organization’s particular business needs through the application of specialized knowledge and expertise about human behavior and mental health.
More specially, an EAP is a workplace program designed to assist: (1) work organizations in addressing productivity issues, and (2) "employee clients" in identifying and resolving personal concerns, including health, marital, family, Dnancial, alcohol, drug, legal, emotional, stress, or other personal issues that may aLect job performance.
EAP - Employee Assistance Program，直譯為員工幫助計劃，或員工心理援助計劃。
EAP起源于上世紀七十年代的美國，時至今日，EAP已在全球范圍內迅速普及，世界500強幾乎100%使用了EAP項目。在中國，石油、電力、通訊、交通以及金融等行業中的知名大中型企業也紛紛啟用EAP服務，以增強自身核心競爭力。多年實踐證明，EAP是解決職業心理健康問題的最佳方案。
EAP已進入中國20余年，市場培育階段已基本完成，自2012年起，EAP行業進入爆發增長期，市場年增長超過50%。
2016年12日30日，國家衛生計生委、中宣部、中央綜治辦、民政部等22ge個部門共同印發了《關于加強心理健康服務的指導意見》，其中明確提出，“各機關、企事業和其他用人單位要把心理健康教育融入員工思想政治工作，制定實施員工心理援助計劃（EAP），為員工提供健康宣傳、心理評估、教育培訓、咨詢輔導等服務。"對處于特定時期、特定崗位、經歷特殊突發事件的員工，及時進行心理疏導和援助?！睘镋AP市場發展提供了明確的政策支持。
EAP市場在政策支持、技術籌備、市場潛力、人才積累等各個方面已經日趨成熟。EAP作為一種經過實踐檢驗的有效工具，已經成為中國企業家和人力資源管理者的必然選擇。EAP管理與咨詢也成為新興的稀缺職業，EAP運營師和EAP咨詢師被稱為“管理咨詢界的新貴”和“心理咨詢界的金領”。
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